Frequently Asked Questions
What is VENUXE?
VENUXE is a curated lifestyle store bringing together useful, thoughtful and delightful products for home, pets, travel and self-care β little things that make everyday life better.
How do I place an order?
Simply choose a product, click Add to Cart, proceed to checkout and enter your delivery details. Once your order is confirmed, we'll process it for delivery.
Do you offer Cash on Delivery (COD)?
Yes. COD is available on eligible products and locations. Availability will be shown during checkout.
How long will my order take to arrive?
Orders are generally processed within 1β3 business days and delivered within approximately 5β10 business days in India.
How can I track my order?
Where tracking is available, tracking details will be shared with you once your order has been dispatched.
Can I cancel my order?
You may request cancellation before your order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
What if I receive a damaged, defective or incorrect product?
Please contact us within 48 hours of delivery with your order details and clear photos/videos of the issue. We'll review it and assist you with the appropriate resolution.
Can I return a product if I change my mind?
Eligible products can generally be returned within 7 days of delivery, provided they meet our return conditions. Please check our Returns & Refunds Policy for complete details.
How will I receive my refund?
Approved refunds are generally issued to the original payment method. For COD orders, we may request your bank or UPI details.
What products cannot be returned?
Certain hygiene, personal-care, customized or otherwise specified products may not be eligible for return. Any applicable exclusions will be mentioned on the product page or in our Returns & Refunds Policy.
How can I contact VENUXE?
You can reach us at skd.fb04@gmail.com. We're happy to help with orders, products, returns and other questions.
