Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 7 days of receiving your order, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- The item must be in its original packaging, wherever applicable.
- Tags, accessories and other items included with the product should be returned.
- You must provide your order number or other proof of purchase.
Certain products may be non-returnable due to hygiene, safety or other product-specific reasons. Such exclusions will be mentioned on the relevant product page.
How to Request a Return
To request a return, please contact us at skd.fb04@gmail.com within 7 days of receiving your order.
Please provide your order number, reason for return and photographs/videos of the product where applicable.
Do not send any product back without receiving return instructions from us first.
Once your return request is approved, we will provide you with the applicable return instructions and return address.
Return Shipping
For returns due to change of mind or personal preference, the return shipping cost will generally be borne by the customer.
If the product is received damaged, defective, incorrect or materially different from the product ordered, we will review the issue and, where applicable, provide a replacement or refund in accordance with our policy.
Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery at skd.fb04@gmail.com, preferably with clear photographs/videos of the product and packaging.
After verification, we may offer a replacement, refund or other appropriate resolution, depending on the circumstances and product availability.
Non-Returnable Items
Returns may not be accepted for:
- Personal-care or hygiene-sensitive products that have been opened or used
- Customized or personalized products
- Products specifically marked as non-returnable on the product page
- Items damaged or used after delivery due to customer handling
- Gift cards, where applicable
This does not affect your rights regarding products that are defective, damaged, incorrect or not as described.
Refunds
Once we receive and inspect an approved return, we will notify you about the status of your refund.
If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.
For Cash on Delivery (COD) orders, refunds may require additional information such as bank account or UPI details.
Cancellation
Orders may be cancelled before they are processed/shipped, subject to our order processing status.
Once an order has been shipped, it may not be possible to cancel it and the customer may need to follow the applicable return process.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: skd.fb04@gmail.com.Â
